General
If you have forgotten your email or password, click ‘My Account’ at the top of the page. This will take you to our login page where you can click on the link ‘Forgotten Email/Password’. Simply follow the prompts here to reset your login details.
If you want to update your personal details, you can do so by logging into Your Account and clicking ‘Edit Personal Details’.
If you would like to update your marketing preferences to change the communication you receive from The Range, you can update your preferences via the website:
- Go to the My Account section of the website
- Navigate to the ‘Change personal details’ section
- Click ‘Edit Personal Details’
- Edit your Email, Post and Telephone marketing preferences using the checkboxes
- Click ‘Save Changes’
Your customer account will still be active and you can still use it to purchase products online. If you would like to deactivate your account completely, please contact our Customer Care team.
Please note that opting out of marketing communications still allows us to send you service emails about policy and T&Cs changes, as well as any messages regarding your active orders.
Unfortunately we don’t have that option yet
When you purchase items in a multi-buy deal, the discount will be automatically applied at checkout, there’s nothing you need to do!
No, once an order has been placed, due to security reasons, the delivery address can’t be changed. If you wish to change the delivery address, please cancel your order and start again.
The dates shown for Saver Delivery are estimates only. However, we try our very best to ensure that your goods are delivered in the time frame shown.
All of our orders have a ‘Get it by’ date, you can check this date in the order confirmation email you will have received. Some of our couriers will provide a tracking link that will be provided in your delivery confirmation email once your order is handed over to the courier. If your delivery date has passed, then you can contact us and one of our trained agents will be happy to assist.
Unprecedented demand during these challenging times has had a slight impact on our dispatch times and our couriers are experiencing delays, meaning orders may take longer than usual to arrive. You can find approximate delivery times on our Delivery Page. If you’ve placed an order, then the stock has been allocated to you and we’ll contact you via email as soon as your order has been dispatched. We thank you for your patience.
We take care to ensure your order arrives in perfect condition. If your item has arrived damaged, please contact our Customer Care team to highlight any concerns and discuss your query.
Please be advised: Sending an image prior to discussing any query with us will help our advisors to resolve your query quicker.
If you’d like to place an order with us, add the items you want to your basket and complete checkout. Alternatively, you can contact us and speak to a member of our customer care team who will be happy to assist.
If you’re looking to purchase an item sold by one of our trusted partners, you can add the item you want to your basket and complete the checkout.
If you’d like to contact us regarding a recent store experience, please call the store using the store’s number which can be found on our Store FInder and a member of our team will be happy to discuss this with you.